For Schools
What is your Covid-19 policy for schools?
Fraser Portraits will always adhere to the government rules in place at the time of your photo session. We will also adhere to individual school Covid-19 policies.
Are your photographers DBS (CRB) checked?
Yes, all our photographers have enhanced DBS certificates.
Are we expected to count money?
No, there are a variety of different methods of our collecting orders from parents that have been specifically designed to minimise any administration of orders and monies. Please ask us direct for more details.
Do you provide images to update our record database complimentary?
Yes, we upload your images to the school portal these are easily downloaded and will automatically upload into your database as a complimentary service. Sims users require a special licence from Capita Sims to enable the images to populate to the school database automatically. We will apply direct for this licence for the school. The cost of this licence is £30 for primary schools and £60 for secondary schools. The licence payment will be taken off our commission payment to the school on our final account.
How do we export record data to you?
The school will upload the data to us via the school portal. Make sure you have 4 fields of information first name, surname, class and id. These should also be the headers of each column, please make sure you save your spreadsheet as a csv (comma delimited)
How easy is it for our school to import pupil images onto our database?
This process is very easy. Populating your database should only take a few seconds.
Can parents order online as well as direct to your office?
Yes, and should parents encounter difficulties they can contact us direct for help on 01202 692433 during our regular hours.
Are you able to take other types of photography for us?
We can take PR, prospectus and website images. We are also able to provide a wide range of display material to display around the school. This includes large display prints, wallpaper, window graphics etc. Please ask for more details.
When will we receive our commission?
Commission payments will be made either by BACS or cheque in the New Year after the Autumn term individual sessions.
Do staff receive a discount for their portraits?
Staff receive a 50% discount on their personal orders.
How long will it take for parents to receive their images?
Proof cards are normally returned within a few days and final orders within 10 business days from the collection of orders from the school. Parents can, when placing their orders online, elect to have these photographs sent direct to their home by paying a postage fee. These orders will be despatched within one week.
Does it cost extra to upload photos to the school portal?
No, uploading your school photos from our secure portal to your school database is free. If your school uses SIMS, you’ll require a special license from them to upload the photos onto the system. Fraser Portraits can apply for the licence on your behalf. A licence for primary schools costs £42, and a licence for secondary schools costs £72.
For Parents
If I have a problem placing an order, how and when can I speak to someone at your office?
If you are finding any issues with our online order system during our normal business hours of 9 am until 4.30 pm Monday to Friday, then please call us on 01202 692433. Outside of these hours then please email sales@fraserportraits.com
I’m a separated parent so is it possible for me to obtain an additional proof card?
Yes. Please contact the school and they can print another one out for you.
I‘ve not received/lost my child’s proof card, what should I do?
Please contact the school and they can print another one for you.
Can I still order if I’ve missed the deadline date?
Yes you can. You can order at anytime online at orders.fraserportraits.com or fill in the details on the order proof card, include the late payment fee of £4 with your order and let us have your postal address. Ordering online after the deadline date means that your order will be posed direct to your home. If not ordering online then post your order to Late Order Dept, Fraser Portraits Ltd, 206 Lower Blandford Road, Broadstone, BH18 8DP. Tel 01202 692433
How long will my order take before it’s delivered?
We have a few different ways that orders can be made with us, each with different delivery times. Orders we have received from the school: 10-14 business days after deadline date. Online orders via our website for home delivery: 10 business days by second class Royal Mail. Orders via website for free delivery back to school: 10-14 business days after school has sent orders to us. All other orders made by phone or post: 10-14 business days.
I’ve received my order but it is incorrect, what should I do?
Please call us during our regular business hours which are Monday – Friday 9 a.m. until 4.30 p.m. on 01202 692433 and your correct order will be despatched within 48 hours.
My order has arrived but it’s damaged, what should I do?
Please call us during our regular business hours which are Monday – Friday 9 a.m. until 4.30 p.m. on 01202 692433 and your correct order will be despatched within 48 hours.
I’m unhappy with the quality of the images received, what should I do?
Please call us during our regular business hours which are Monday – Friday 9 a.m. until 4.30 p.m. on 01202 692433. We offer a full money back guarantee on all purchases, except for images purchased on a CD or delivered by secure email. Please send original images back to us direct at….Order Dept, Fraser Portraits Ltd, 206 Lower Blandford Road, Broadstone, BH18 8DP
I’m worried about paying online, is there an alternative method?
Yes. You can place your order direct with us over the phone and pay by Debit Card. Contact us during business hours of Monday – Friday 9 a.m. until 4.30 p.m. on 01202 692433. You will need to give us the name of your child’s school and the proof card ID reference and image number.
Will I receive an email confirmation when I place my order online?
Yes. An email confirmation of both your payment and order is sent to you directly after you place your order online. On this email will be your online order confirmation number. NB If no email confirmation is received from us then you should assume that your order has not been placed. In this instance, please contact us direct during business hours of Monday – Friday 9 a.m. until 4.30 p.m. on 01202 692433.
Fraser Portraits Ltd
206 The Broadway, Lower Blandford Road, Broadstone, BH18 8DP
enquiries@fraserportraits.com
01202 692433
Monday – Friday, 9am - 4:30pm
